FAQ
Frequently Asked Questions (FAQ)
Welcome to JobSite! Below are answers to some of the most common questions we receive. If you don't see what you're looking for, feel free to contact us.
đźšš Orders & Shipping
Q: How long does shipping take?
A: All orders will ship within 2 business day with a shipping time of 2-3 business days across the continental United States. If your order does not arrive in 5 business days, please contact us.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping within the continental U.S.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: Can I track my order?
A: Absolutely. Once your order ships, you'll receive a tracking number via email.
🔄 Returns & Exchanges
Q: What is your return / refund policy?
A: We offer a 60-day hassle-free return policy. Items must be unused and in original packaging.
Q: How do I start a return?
A: Contact us with your order ID and reason for the return.
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📦 Wholesale & Bulk Orders
Q: Do you offer bulk pricing or wholesale options?
A: Yes, we do. Please reach out through our Wholesale Inquiries page.Â
đź“ž Still Need Help?
Our customer service team is here to help! Reach out to use at help@manakey.com and we’ll get back to you as soon as possible.
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🛠️ Product Questions
Q: What is the best way to clean my boot scrubber?
A: Simply rinse with water to remove dirt and debris. For a deeper clean, scrub the brushes with mild soap and a hose.
Q: Can the brushes on my JobSite Boot Scrubber be replaced?
A: Yes, we offer replacement brushes that are easy to install.
Q: Will your boot dryers work for shoes and gloves too?
A: Absolutely. Our dryers are designed for boots but work great on shoes, gloves, and even helmets using our attachment tubes.
Q: Do your boot dryers use heat? Is it safe for all materials?
A: Our dryers use either gentle warm air or ambient air, depending on the model. They're safe for most footwear, including leather, rubber, and synthetic materials.
Q: What's the difference between your Silent Boot Dryer and Fan-Powered models?
A: The Silent Boot Dryer uses convection heat—perfect for quiet overnight drying—while fan-powered models dry faster using forced air.
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🔧 Installation & Use
Q: How do I install the boot scrubber?
A: Most of our boot scrubbers can be mounted to wood, concrete, or a platform using screws or anchors provided. See your JobSite Boot Scrubber Installation Guide Video.
Q: Can your boot scrubbers be used outdoors?
A: Yes! Our scrubbers are built for outdoor durability and can handle all weather conditions.
Q: How do I use the Boot Jack?
A: Place the heel of your boot in the U-shaped slot and step on the other end with your opposite foot to easily pull off your boot.
🧼 Product Care
Q: Do your leather and shoe care products work on suede?
A: Some do, some don’t. Check each product page for material compatibility. For example, our Shoe Stretch Spray works on suede, but polish products may not.
Q: How long does Shoe Stretch Spray take to work?
A: Typically, you’ll feel a difference after just one use, especially when paired with a shoe stretcher.
Q: How do I fix a sole coming off my boot?
A: Try our JobSite Boot Mender Glue—a heavy-duty adhesive designed for rugged repairs on work boots, hiking shoes, and more.